Refund policy

At Venort, your satisfaction is our priority.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

* The item must be unused and in its original condition.
* The item must be returned in its original packaging.
* Proof of purchase is required.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

* Worn or used hair products.
* Customized or personalized items.
* Products damaged by improper use.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos, and we will resolve the issue as quickly as possible.

For return requests, please contact:

mailto:support@venorthair.com