Refund policy

RETURN & REFUND POLICY

At Venort Hair, customer satisfaction is important to us. Please review our return policy carefully before placing your order.

RETURNS

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must:

• Be unused, unworn, unwashed, and unaltered.
• Be in its original condition and original packaging.
• Have all original tags, bands, ties, and seals intact.
• Show no signs of installation, brushing, combing, cutting, coloring, bleaching, or styling.
• Include proof of purchase.

For hygiene reasons, hair products that have been opened, worn, installed, altered, washed, colored, cut, or otherwise used cannot be returned.

RETURN SHIPPING

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges, if applicable, are non-refundable.

DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at hello@venorthair.com with your order number and clear photos of the item.

If the issue is confirmed, we will provide an appropriate replacement or refund.

REFUNDS

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your payment provider.

CANCELLATIONS

Orders may only be cancelled before they have been processed or shipped. Once an order has entered processing or has been shipped, cancellation may no longer be possible.

CONTACT US

For return or refund questions, please contact:

hello@venorthair.com